Customer Relation Executive_voice Process

0 - 2 Years

Job Description

Dear Candidate 
Greeting from Trigent!!!

We have an immediate openings for an leading MNC in Bangalore.

Job Description:
Degree:Any Graduation(mandatory)
Experiences - 0 - 1 yrs experience in call centre / Telecom background.
CTC - 18k to 30K/Month
Shift Timing - Australian Timing(Should be flexible on Shift timing)

Key Responsibilities, Accountability Metrics, Decision Rights

Key Responsibilities
* Process customer requests (orders, provisioning, Post activations, billing)
* Provision and management of Consumer and Small Business- NBN Orders
* Validates & Verify customers details provided by Sales from various legacy systems
* Booking of NBN and Telstra appointments for customers
* Remediate the fall out as per the Order remediation guide and Panviva work Instructions
* Escalating the dependencies to the relevant teams for any assistance
* Ensure compliance adherence and timely completion of milestone
* Effective communication on order status to Customers/Stakeholders
* Effective communication with other business units to obtain the required information to successfully manage the Customers order
* Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
* Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
* Take Ownership of and always keep customer commitments
* Seek support and guidance if required
* Demonstrates resilience and flexibility to change
* Sales Order Quality - get things right at First Time up front in order to reduce rework
* We Care - Privacy & Protecting our customer - take all steps to protect customer's privacy
* Answer customer enquiries to appropriate area when necessary.
* Meet prescribed customer service standards and performance objectives

Key Relationships/ Interdependencies
Internal What key internal relationships would someone in this role need to build and manage in order to achieve the outcomes of the role?
* E.g. * Peer Group
* O2A- Sales retails channels
* Complains/Escalations Team
External What key relationships would someone in this role need to build and manage in order to achieve the outcomes of the role?
Dealers      .
Interested candidate can share your resume to

Thanks and Regards 
Recruitment Analyst
Trigent software LTD

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:Sales, Retail, Business Development



Desired Candidate Profile

Please refer to the Job description above

Company Profile

Trigent Software

CMM Level 4 Organisation
View Contact Details+

Recruiter Name:Priya dharshini

Contact Company:Trigent Software


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