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Hiring For Incident Management (C2H Position),

1 - 3 YearsBengaluru

Posted: 11 days ago

Job Description

If selected you will be working as a permanent employee for Trigent Software Ltd and deployed to our client location

Work Location : Bangalore
Must have minimum 0.6 years to 3 years of experience in Incident Management
CTC Offered : 2.8 LPA.

Mail : abhilash_s@trigent.com

Contact : 080- 22157000 Ext: 312/ Mobile : 9113625472


Must Have:


Ensure all Incidents are managed effectively through the Incident Management lifecycle and are documented accurately in the Service Management Toolset.
Lead the recovery effort of Major Incidents by chairing the Incident Bridge Call and ensuring all appropriate incident communication and escalation takes place in a timely fashion, as required.
Arrange and hold Post Incident Reviews to understand and document: impact; timings; recovery actions; root cause; and lessons learned.
Ensure that Major Incidents are related to existing Problem/Known Error record(s) or that new Problem/Known Error record(s) are raised.
Produce and deliver Major Incident reports to clients and FIS Management within agreed Service Levels.
Ensure all additional mitigation tasks (identified by the Post Incident Review) are raised on the system, related to the Problem Investigation or Known Error and have agreed owners/target dates.
Contribute to any regular reviews or meetings related to Incident Management, as required.
Work to ensure all incidents are accurately recorded and managed in line with the Incident Management process via the associated tool-set.
Ensure all work is delivered to contractual SLAs and/or agreed timescales.
Trigent Software Limited is SEI CMM Level 4 and ISO 9001:2008 certified company. It provides an Offshore Software Development company with facilities in the United States and India with global clientele.
Our services include custom software development, offshore software development, SharePoint consulting, java application development, software testing services, SharePoint 2013 migration.
For more details please visit our website www.trigent.com .

Please fill the below details:-
Current CTC:
EXP CTC:
Total Experience:
Relevant Experience:
PAN Card No:
Official Notice Period:
Negotiated Notice Period:
Present Location:
Preferred Location:
Reason for change:
Holding any offers:
Fine to Work through Payroll of Trigent Software Ltd : Y/N : ..
Permenent employee/contract employee:
Payroll company's name if contract employee :

Your profile will be considered for further rounds after we receive an email confirmation from your end.

Thanks & Regards
Abhilash
Recruitment Analyst

Phone: 080- 22157000 Ext: 312/ Mobile : 9113625472

Salary: INR 1,00,000 - 3,75,000 P.A.
Industry: IT-Hardware & Networking
Functional Area: IT Software - Other
Role Category: Programming & Design
Role: Project Lead
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Trigent Software Limited
Trigent Software Limited is SEI CMM Level 4 and ISO 9001:2008 certified company. It provides an Offshore Software Development company with facilities in the United States and India with global clientele.
Our services include custom software development, offshore software development, SharePoint consulting, java application development, software testing services, SharePoint 2013 migration.
For more details please visit our website www.trigent.com .
View Contact Details+
Contact Details

Recruiter Name:Suhas

Contact Company:Trigent Software Limited

Email :abhilash_s@trigent.com

Website:http://www.Trigent.com

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