Company Name : Trigent Software Ltd
Trigent Software Limited is SEI CMM Level 4 and ISO 9001:2008 certified company. It provides an Offshore Software Development company with facilities in the United States and India with global clientele. Our services include custom software development, offshore software development, SharePoint consulting, java application development, software testing services, SharePoint 2013 migration. For more details please visit our website www.trigent.com .
Location : Bangalore
Experience : 0.7 Years - 2 Years
Must have Skills : Incident Management
JD FOR INCIDENT MANAGEMENT
Must have Skills : Incident Management Good to Have Skills : Change Management, Problem Management Job Requirements : Swivel Incident/Change /Problem between client tool and Accenture tool Monitor major incidents P1/P2 and ensure resolution within SLAs Monitor all other incidents and changes are handled as per the SLAs Prepare MIR/RCAs and ensure they are delivered at the agreed timeframe Ensure coverage during support window Handle Major incident bridge and incident communications Handle internal and external reports and ensuring the delivery by the agreed timeline Supporting the Senior SMs in handling daily operational calls ITIL Foundation certification - Good to have
Please note : Candidate with Minimum notice period of 15 Days and comfortable for Contractual Basis with Bangalore location only can apply .
Send your CV to firstname.lastname@example.org
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Programming
Role: Team Lead/Technical Lead
Employment Type: Permanent Job, Full Time