Job Openings For Freshers 2019 Pass out

0 Years
Bengaluru

Job Description

Hello Greetings from Trigent software!!!!!
We have Immediate Requirement of freshers 2019 graduates with one of our MNC Client Interested candidates Forward your resume to Srujana_n@trigent.com.

JD:

Key Responsibilities
Process customer requests (orders, provisioning, Post activations, billing)
Provision and management of Consumer and Small Business- NBN Orders
Validates & Verify customers details provided by Sales from various legacy systems
Booking of NBN and Telstra appointments for customers
Remediate the fall out as per the Order remediation guide and Panviva work Instructions
Escalating the dependencies to the relevant teams for any assistance
Ensure compliance adherence and timely completion of milestone
Effective communication on order status to Customers/Stakeholders
Effective communication with other business units to obtain the required information to successfully manage the Customers order
Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
Take Ownership of and always keep customer commitments
Seek support and guidance if required
Demonstrates resilience and flexibility to change
Sales Order Quality - get things right at First Time up front in order to reduce rework
We Care - Privacy & Protecting our customer - take all steps to protect customer's privacy
Answer customer enquiries to appropriate area when necessary.
Meet prescribed customer service standards and performance objectives
 
Candidate should posses very good verbal and written communication skills

Salary: -As per company Norms

Shift: Australian Shift. (Flexible to work on shift)

2 way cabs will be provided.


 

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role:Fresher

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Trigent Software

Trigent Software Limited is SEI CMM Level 4 and ISO 9001:2008 certified company. It provides an Offshore Software Development company with facilities in the United States and India with global clientele. Our services include custom software development, offshore software development, SharePoint consulting, java application development, software testing services, SharePoint 2013 migration. For more details please visit our website www.trigent.com
View Contact Details+

Recruiter Name:Srujana

Contact Company:Trigent Software

Telephone:6366723294