Openings For Infrastructure Monitoring (C2H Position)
If selected you will be working as a permanent employee for Trigent Software Ltd and deployed to our client location
Work Location : Bangalore
Must have minimum 1 years of experience in Infrastructure Monitoring
Mail : firstname.lastname@example.org
Contact : 080- 22157000 Ext: 312/ Mobile : 9113625472
Job Description :-
Must Have Skills:
Minimum Skill Requirement: Service Now admin, Development, Java scripting, Angular JS
Admin experience on ServiceNow Modules
Incident, Problem, Change, CMDB, Asset, Service Catalog, Service Portal
Integration, Knowledge, Discovery, Performance Analytics, Orchestration
Maintenance, administration and version standardization of Service Now
Experience with ServiceNow development/configuration
Develop Applications on ServiceNow Platform & Upgrades
Service Management Process development
Third Party Management/Integration with other ITSM tools & 3rd Party tools
Configuration of functionalities according to the best process & practices
Serve as a highly technical skilled specialist resource within the ServiceNow domain to provide support on all the SNOW capability and modules
Provide effective concise, timely, and consistent verbal and written communications to peers, customers, and management
Establish and maintain documentation regarding standards and policies surrounding administration & development of SNOW as it applies to best practice industry standards
Excellent Problem-solving and analytical skills.
Excellent interpersonal skills.
People leadership, management, and coaching skills
Good to Have:
Good to Have Skills : Zenoss
Job Requirements : Monitor Event Dashboard Monitor all Event status and resolve any L1 issues as per SoP Report and escalate to L2 if they cannot be resolved Critical Event Monitoring and out of hours Delivery Centre Service Desk for multiple client services Ensuring service availability in accordance with SLAs Incident Management Raising, Resolving, Callout / Escalation, Queue Management, liaison with off-shore resources Change Management Impacting, Approving, Implementing, Queue Management and elements of Release Management CR coordination on weekends Batch Processing Monitoring and Execution of Critical Batch Processing to SLAs Carrying out daily checklist tasks including client reporting Reporting Daily and Ad-hoc Operational Reports Remote Data center Management - Raising Requests for Remote Hands Access and Delivery Ticketing too knowledge like ServiceNow/ ITSM Event analysis and Identifying noisy alerting devices Incident trend analysis
Trigent Software Limited is SEI CMM Level 4 and ISO 9001:2008 certified company. It provides an Offshore Software Development company with facilities in the United States and India with global clientele.
Our services include custom software development, offshore software development, SharePoint consulting, java application development, software testing services, SharePoint 2013 migration.
For more details please visit our website www.trigent.com .
Please fill the below details:-
PAN Card No:
Official Notice Period:
Negotiated Notice Period:
Reason for change:
Holding any offers:
Fine to Work through Payroll of Trigent Software Ltd : Y/N : ..
Permenent employee/contract employee:
Payroll company's name if contract employee :
Your profile will be considered for further rounds after we receive an email confirmation from your end.
Thanks & Regards
Phone: 080- 22157000 Ext: 312/ Mobile : 9113625472
Salary: INR 1,00,000 - 3,75,000 P.A.
Industry: IT-Software / Software Services
Functional Area: IT Software - Other
Role Category: Admin/Maintenance/Security/Datawarehousing
Employment Type: Permanent Job, Full Time