We are hiring For Incident Management

0 - 4 Years
Delhi NCR

Job Description

If interested please share your updated cv to below mail id.
E- mail abhilash_s@trigent.com
Location Gurgaon
Description:
Senior Developer will be responsible for the design, development, and implementation of .Net applications. The candidate will work as part of a software development team.
Central Communication point for Major Incidents. Driving the efficiency and effectiveness of the incident management process
Respond to user/client escalations and engage functional escalation and Management escalation as required.
Participate in incident management meetings, drive & initiate SRT bridges.
Identify process improvements driving Service management best-practice and process standardization.
Ensure support teams are aware of current incident process and adhere to it.
Monitor SLAs of Incident management function and producing management information, including KPIs and reports
Drive metrics for Hopping, backlog, reopen tickets & ageing tickets.
Must Have:
University degree in IT Discipline or any other disciple.
ITIL V3 Foundation certification
Knowledge of the connecting processes like problem, change, event management.
Good and clear communication skills with multiple levels of an organization, including interaction with senior level business partners within the company/client.
Excellent ability to manage & multi task high priority efforts/ competing priorities and flexibility to adjust into 24*7 environments.
Self-driven and resourceful to achieve goals independently as well as work well in groups.
Good working knowledge on MS Office (Word, Excel, PowerPoint)

Our services include custom software development, offshore software development, SharePoint consulting, java application development, software testing services, SharePoint 2013 migration. For more details please visit our website www.trigent.com .

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Current CTC:
DOB :
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Holding any offers:
Fine to Work through Payroll of Trigent Software Ltd : Y/N : ..
Permanent employee/contract employee:

Salary: INR 2,00,000 - 4,50,000 P.A.

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Trigent Software Limited

Our services include custom software development, offshore software development, SharePoint consulting, java application development, software testing services, SharePoint 2013 migration. For more details please visit our website www.trigent.com .
View Contact Details+

Recruiter Name:Suhas

Contact Company:Trigent Software Limited

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