Openings For Customer Support Representative

from 0 to 2 year(s) of Experience
Bengaluru

Job Description

Desired Candidate Profile

  • Performs routine client service collections Work is performed under regular supervision.
  • Responds to requests and performs calls to clients related to client specific programs and products
  • Identifies and responds to client’s needs based on designated procedures of account/client
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Escalates calls to supervisor when necessary and appropriate
  • Perform collections on overdue invoices for client

  • If interested, Please send updated resume to hema_k@trigent.com

Roles and Responsibilities

Excellent written and verbal communication skills.

Ability to work efficiently in a fast-paced, team environment with strict deadlines.

Skilled in customer service, communication, problem solving.

Strong inter-personal communications and business engagement/teamwork capabilities.

Fluency in English, bilingual a plus.

Job Benefits & Perks
2 way cab provided

Salary: INR 1,00,000 - 3,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:BHM - Any Specialization, Any Specialization, Any Specialization, Any Specialization, B.B.A / B.M.S - Any Specialization, Any Specialization, Any Specialization, Any Specialization, B.Arch - Any Specialization, Any Specialization, Any Specialization, Any Specialization, B.A - Communication, Communication, Communication, Any Specialization, Communication, B.Tech/B.E. - Any Specialization, B.Com - Any Specialization, Any Specialization, Any Specialization, Any Specialization, B.Sc - Any Specialization, Diploma - Any Specialization

Company Profile

TRIGENT SOFTWARE PRIVATE LIMITED

Trigent is a CMM Level 4 software development company having our development center in Bangalore and head office situated in Boston (USA). We are also a Microsoft Gold certified partner. You can visit http://www.trigent.com to know more about our company.

View Contact Details+

Contact Company:TRIGENT SOFTWARE PRIVATE LIMITED

Email :hema_k@trigent.com

Address :Khanija Bhavan,1st Floor,, BANGALORE, Karnataka, India

Reference Id:VM5